Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be in its original condition: unworn or unused, with all tags attached, and in its original packaging. Please ensure you have your receipt or proof of purchase ready.

To initiate a return, please contact us at cxjspaprkl762@outlook.com. 

Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to ship your package. Please note that any items sent back to us without prior authorization will not be accepted.

For any questions regarding returns, please contact us at cxjspaprkl762@outlook.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and provide a resolution.

Exceptions / Non-Returnable Items
Certain types of items are non-returnable, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally, we cannot accept returns for sale items or gift cards. Please contact us if you have questions regarding a specific item.

Exchanges
The fastest way to ensure you receive the desired item is to return your original purchase. Once the return is accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition (unworn/unused, with tags, and in original packaging). Proof of purchase is required.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please be aware that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at cxjspaprkl762@outlook.com.